Zachary Karam
zkkaram@protonmail.com ❖ (586) 248-2242 ❖ Las Vegas, NV


WORK EXPERIENCE 


Metro Giant Inc.                                                                                     June 2018 – Oct. 2023
Store General Manager/Customer Service/Sales                                                                 Las Vegas, NV


* As the Las Vegas location General Manager, I was committed to a seamless customer experience for both B2B and general-public sales and efficient operations for all employees both on-site and company wide..
* Sales/CS,  logistics, as well as all IT setup and operations, hiring and employee management.
* Consistently #1 for Sales and Customer Service satisfaction ratings.
* CRM and Integration Expert. POS, Computer Hardware & Software Expert.


 
Metro Giant Inc.                                                                                   Feb. 2016 – June 2018
Customer Service/IT                                                                                         Sterling Hts, MI


* Answer B2B and General Public client emails and phone calls regarding orders, technical issues, and concerns.
* Assist the Sales team using software integrations and technology, as well as answering Sales Calls.
* Train other staff members on current technology and best practices.
* Build and Configure company IT Equipment and Software.




Troy Biologicals, Inc.                                                                          Jan. 2014 - Feb. 2016
IT Department                                                                                                            Troy, MI


* Manage in-house company servers and software (Prophet21), provide IT support to a team of ~20 employees.
* Fully manage the company’s Ecommerce platforms (Amazon, eBay) as well as research and source products to carry on the respective channels.




EDUCATION 
        
Macomb Community College                                                                                                   
Computer Science                                                                                                      Warren, MI


Henry Ford II High School                                                                                                   
Class of 2013                                                                                                      Sterling Heights, MI




SKILLS 


Hardware and software troubleshooting.; Operating systems knowledge (Windows, macOS, Linux); Active Directory; Excellent communication and interpersonal skills.; Active listening to understand and address user issues.; Excellent writing skills; Ability to prioritize and manage multiple support tickets; Efficiently handle and escalate issues as needed; Creating and maintaining knowledge base articles; Ability to work independently and research solutions; Knowledge sharing and mentoring within the team; Vast understanding of cybersecurity principles; Pursuing relevant certifications and training (CompTIA A+, Security+, Network+)